From the Main menu click on Tenants.

After the hit on the tenants, You will be landed on the tenant page.

Filter all the above details and hit on Apply to show the tenants detail below and search for a tenant whom you wish to Move out. And click on it. 

On the lease page of the tenant, you will find the button called Move-Out with a red-colored background at the top of the right corner. Click on it.

You will be directed to the main Move-Out page. Here you will find all the necessary details before you initiate move out a tenant. 


1. Choose the desired move-out date.

2. Enable Prorate if you want to charge or refund any amount to the tenant to calculate the actual charges for the period stayed period. Enable charge on period if required.

3. If the tenant has any refunds, you can enter the below. Also, we have now launched a feature wherein you can adjust refunds amount like Security Deposit and Prorated rental, Service, Insurance, and Merchandise amount to the unpaid balance.

Finally below, You can see the Refund/Amount to Pay.

Hit on Move-Out Now. Then click Yes on the pop-up confirmation window.

Finally, you will be directed to the move-out confirmation page. Send a notification via email or SMS. Also, the move-out receipt and payment receipt can be previewed.

Additionally, if you need to refund the amount to any of your tenants, a Reversal Invoice will be generated along with Move Out Receipt and Refund Receipt.

Note: if you have accidentally moved out a tenant, press Back To Lease on move out the confirmation page. This action takes you back to the lease page. Then click on Undo Move-Out.

How to Refund during the move out:

Enter the amount in the "Refunding Amount Inc of tax" text box that you wish to refund to the tenant.
When the tenant paid in advance
When the tenant paid as a refundable receipt.
When the prorate is enabled
Also, select refund type and payment type. To proceed with click on the Refund button.

Note: If the tenant is paid ahead, The Pay later and move out button will not reflect.

Click on Move Out now button

You will get a confirmation window saying Moved Out


If you click on Refund Invoice the amount you have refunded will be shown.

The feature and new implementation called Adjust Refund Amount to the Unpaid Invoice, If you check-in then will not generate the refund receipt.