Some self-storage operators question the importance of collecting emergency and alternate contact information from tenants on their rental agreement. They wonder:


  • Why do I need to ask for an emergency or alternate contact on each rental agreement?
  • What if the tenant refuses?
  • Am I obligating myself to communicate with that emergency/alternate contact?
  • Am I potentially violating my tenant's right of privacy if I give information to the emergency/alternate contact?


The answer to these questions lies in two different places your state self-storage statute, and the language and protections in the rental agreement itself. Some statutes require that you have a place in your rental agreement where you collect the information of a second person to whom you can send notices in the event of a default.




The emergency contact will not be entitled to any default notices, and he doesn't become an authorized occupant. He cannot access the unit or order a lock cut. That said, you can send notices to the emergency contact in the event of a default, even if you're not obligated to do so by your state statute or the tenant himself.



The details such as First name, Last name, Email Id & Phone Number can be entered during the move in 





These details can be viewed in the tenant's profile.