By enabling the move-in approval process, managers can review potential tenants' details and make an informed decision whether to approve them or not. To enable the feature, head over to Settings à Preferences à Other.
Scroll down and enable the checkbox for the move-in approval feature. Click Save.
This action will trigger an email to the Support team, and they will enable the feature at the backend.
Once the feature is enabled, you can select the number of days before which your response to the request can be changed.
How does move-in approval process work?
At the time of each online move-in, the admin will receive a notification on the notification panel. The bell icon at the top implies the receipt of notifications.
By clicking on the icon, the admin can see the notifications on all the online move-ins that occurred since their last visit to the portal.
Clicking on the notification message will take you to the page that contains details about the tenant and the storage unit.
Admin can preview all the details given by tenant in the ‘Tenant Details’ and ‘Storage Details’ tabs.
The ‘Agreement & E-Sign’ tab is where Admins can decide whether to accept or reject the contract.
Approving the request
By clicking on the ‘Approve’ button, the signature pad for admin’s signature will appear on the screen. After signing, click on ‘Done.’
Now you have approved the lease and you will be shown a success page like this:
The next page shows the created lease and lists down the items, lease agreements and other tenant details on the screen.
Declining the request
To reject the request, click on the ‘Decline’ button. Rejection comments are optional. Click Done.
Click Yes to confirm rejecting the move-in request.
As the request for move-in is rejected, your screen will have this page:
If you change your decision and want to approve the applicant, go to the Tenants tab, select the tenant status as Rejected, and search. Click on the Action button and click on Consider for Approval.
There will be a prompt to move the request to Waiting list. Click on Yes.
Filter again by selecting the tenant status as Yet to Approve and search.
As you click on the approve button, your screen will look like this:
Once the request is approved, the lease for the particular unit will become active. Payments will occur according to the selected billing cycle if the auto-payment scheduler is enabled.